MemberIS Support Page

Q: What is the MemberIS application?
A: This application is designed to manage and store data related to trade union activities, including membership management, communication, and grievance tracking.
Q: How do I log in to the system?
A: You can access the application by visiting the website allocated to your Union and logging in with your provided credentials.
Q: What if I forgot my password?
A: Click on the "Forgot Password" link on the login page to reset your password. You will receive an email with instructions on how to get a new password.
Q: What are the system requirements for using the application?
A: The application is optimized for use with modern web browsers and requires a stable internet connection.
Q: Can I share access with others?
A: You cannot share your personal login credentials. Others may request the administrator for access rights.
Q: Can I customize the layout or view of the Application?
A: Yes. Some customization options are available depending on your user role. Contact your system administrator for more information.

Q: What if I encounter an error while accessing the MemberIS Application?
A: Try refreshing the page. If the issue persists, contact your system administrator.
Q: How can I resolve slow loading times?
A: Ensure your internet connection is stable and consider using a different browser if necessary.

Q: How do I manage member information?
A: You can manage member information by accessing the membership module, where you can add, edit, or delete member records if you have the access rights to do so.
Q: Can I track member dues payments?
A: Yes, the application allows you to track and manage member dues and payments that have been invoiced. It also allows you to generate payment receipts.
Q: How do I communicate with members?
A: The application offers tools for sending mass emails or messages to members, helping you stay connected and informed.
Q: How do I search for specific data in the database?
A: Use the search bar at the top of the page to enter keywords related to the data you're looking for.

Q: How do I track grievances?
A: The application includes a grievance management module where you can log, track, and resolve grievances efficiently.
Q: Can I monitor the progress of grievances?
A: Yes, you can monitor the status and progress of grievances through the application if you have the access rights to do so.

Q: How do I generate reports?
A: You can create reports on membership, dues, grievances, and other activities using the reporting tools available in the application.
Q: Can I use data analytics for decision-making?
A: Yes, the application provides analytics tools to help you make informed decisions based on data insights.
Q: How do I create custom reports?
A: Use the reporting tools provided within the system to generate custom reports based on your needs.

Q: Q. Can I export data from the system?

A. Yes, you can export data in formats like PDF, CSV or Excel by using the export feature available on most data views.

Q: How do I contact support?
A: You can contact our support team via the contact form on www.memberis.org or by emailing us directly.
Q: How can I provide feedback or suggest new features?
A: We appreciate your feedback! Use the feedback form on www.memberis.org or email us with your suggestions.
Q: Are there any tutorials or guides available for using the system?
A: Yes. Please contact your system administrator to get access to the manuals.

Welcome To The MemberIS Support Page